Your account
An emergency repair is any problem that could be a security risk or cause harm to you, another person or to your property.
If your repair is an emergency, please call our Customer Service Centre on 01772 667 002.
We will ask questions to make sure we keep you and our colleagues safe before arranging a repair.
Please note we are not able to book in repairs that are not an emergency.
We will reintroduce routine repairs as soon as we can and we will let you know when we are able to restart our normal repair service. Our website will also have the latest service updates.
Please be aware that gas and electrical safety checks will continue wherever possible.
Once our normal service delivery is resumed, the online feature to report a repair will be made available again.
Thank you for your patience at this time.
Last updated 05/01/2021
Your online account is the simplest way to report a repair, view your rent account or make a payment.
You can use your online account to manage your home 24 hours a day, using a device that suits you, whether that’s a computer, a tablet or even your smartphone. Simply sign in to your online account and have control of your home all in one place.
If you haven’t signed up to manage your home online yet, do it now in just a few minutes? Click here to create your account today.
It only takes a couple of minutes to create your account. All you need is your Payment Reference Number and an email address. Your Payment Reference Number can be found on your rent statement.
Create your account now
The benefits of an online account include:
- Report a new repair and schedule in your own appointment to suit you
- View your booked appointments and your repairs history
- Check your current rent balance at a glance
- View and download previous rent statements, including a detailed breakdown of your charges
- Make a payment
- Update your contact details
- Request alterations to your home – such as installing satellite dishes or making improvements to your home
- Request to keep a pet or run a business from your home
- Report anti-social behaviour or request communal area works
- Make a general enquiry
We listen to your feedback
We hope your online account helps you to manage your home effortlessly. To help us improve our service, we value any feedback or suggestions you may have. Please tell us how we can improve by clicking here.
Already have an account?
Manage your home FAQs
Creating an account is easy, and it only takes a few minutes. All you need is your email address and payment reference number.
Your username and password are unique to you. Our website also uses industry-standard best security (SSL 128-bit encryption) to keep your details safe and protected.
Please do not share your login or password details with anyone else as this will enable them to access your personal data. If you suspect that your online services account security has been breached please contact us on inclusion@placesforpeople.co.uk so that we can take steps to place a hold on your account.
Your can reset your password here and we'll email you a unique link so you can choose a new one.
Please contact the Customer Service Centre to let us know you have changed your email address and that the access to the Online Service account is removed.
Once this has been done you will be able to register for another Online Service account with your new email.
Please contact the Customer Service Centre to advise us if you want access to the Online Service account removing.
An account can be opened again at any time using your new email details should you wish to sign up again in the future.
Your payment reference number can be found on your rent statement.
Yes, you can download your statement and you will be able to print from your computer.