Reporting a repair is quick and simple. Taking care of your home has never been simpler or easier. Places Homes is responsible for many (but not all) repairs in its customers’ homes. You should check the repair responsibilities before reporting a repair.

Before you start

You should know that:

  • Some minor repairs are your responsibility. Check whether the repair is your responsibility.
  • You will have to pay for repairs caused by accidental damage, misuse or neglect.
  • If you’re elderly or disabled then you can use a handy person service from your local authority to get free help with smaller repairs. 

Emergency repairs

All emergency repairs need to be reported by phone. Please call us immediately on 01772 667002 to report an emergency repair. The line is open 24 hours a day, 365 days a year.

Emergency repairs that should be reported immediately include:

  • Gas leaks
  • Uncontainable water leaks
  • Complete loss of heating and hot water
  • Electrical or fire risk
  • Property security

An emergency repair is any problem that could be a security risk or cause harm to you, another person or to your property.

Report a repair online

The easiest way to report a non-emergency repair is online. Once signed in to your online account, you can provide details of the repair, upload photos of the issue and schedule appointments at a time that suits you. We recommend you give as much detail as you can as this will help us to plan your repair more quickly. 

Don’t have an online account?

If you haven’t signed up to manage your home online yet, do it now in just a few minutes? 

All you need is your Payment Reference Number and an email address. Your Payment Reference Number can be found on your rent statement.

Create your account now