Coronavirus: We are now responding to non-emergency repairs in all areas. Find out more

Before you start

You should know that:

  • some minor repairs are your responsibility. Check whether the repair is your responsibility.
  • you need to pay for repairs caused by accidental damage, misuse or neglect.
  • if you’re elderly or disabled then you can use a handy person service to get free help with smaller repairs
Report a repair

Emergency repairs

All emergency repairs need to be reported by phone. Please call us immediately on 01772 667002. The line is open 24 hours a day, 365 days a year. 

Emergency repairs that should be reported immediately include:

  • Gas leaks
  • Uncontainable water leaks
  • Complete loss of heating and hot water
  • Electrical or fire risk
  • Property security

An emergency repair is any problem that could be a security risk or cause harm to you, another person or to your property.