We are sorry our online service to report a repair is not available.

Update: Due to the impact of the coronavirus outbreak we are responding to requests for emergency repairs only.

An emergency repair is any problem that could be a security risk or cause harm to you, another person or to your property.

If your repair is an emergency, please call our Customer Service Centre on 01772 667002.

We will be asking additional questions to make sure we safeguard you and our colleagues before arranging a repair.

Please note we are not able to book in repairs that are not an emergency.

We have started planning for the reintroduction of routine repairs. The return back to a normal service will take time as we introduce new safe ways of working in line with COVID-19 Secure Government workplace guidelines. We will let you know when we are able to restart our normal repair service.

Our website will also have the latest service updates.

Please be aware that gas safety checks will continue wherever possible.

Once our normal service delivery is resumed, this online feature will be made available again.

Thank you for your patience at this time.

Last updated 22/05/2020

Before you start

You should know that:

  • some minor repairs are your responsibility. Check whether the repair is your responsibility.
  • you need to pay for repairs caused by accidental damage, misuse or neglect.
  • if you’re elderly or disabled then you can use a handy person service to get free help with smaller repairs

Emergency repairs

All emergency repairs need to be reported by phone. Please call us immediately on 01772 667002. The line is open 24 hours a day, 365 days a year. 

Emergency repairs that should be reported immediately include:

  • Gas leaks
  • Uncontainable water leaks
  • Complete loss of heating and hot water
  • Electrical or fire risk
  • Property security

An emergency repair is any problem that could be a security risk or cause harm to you, another person or to your property.