We will write to you at least 28 days before any changes are made to your rent charges.

We change our assured tenancy rents in April each year. Secure rents increase every 2 years from the date of the last increase. Check your tenancy agreement for more information.

Service charges

You may have to pay a charge for other services depending on where you live. This may be for:

  • Landscaping
  • Cleaning
  • Utilities - gas, electricity, water & telephone
  • Staff time spent providing housing services

These charges are part of your total rent and, depending on your tenancy agreement, may be reviewed annually.

Changes to service charges

Service charges are affected by employment, overhead and general inflation rates. We don't make a profit on any of these service costs. All charges are based on our best estimate of costs for the coming year.

You will receive 4 weeks' notice in writing of any proposed increase to these charges.

You can view your rent balance, statements and service charges from your online account.

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Rent and service charges FAQs

If you pay rent on a monthly basis then you will see your rent change from the 1 April.  If you are charged weekly then you will see your rent change on the first Monday in April.

Secure tenancies have a rent review every two years on the anniversary of their tenancy and they are not part of the annual April rent review process.

This is our contribution towards the cost of your rent and service charges which has been agreed for the financial year.

Service charges are affected by employment, overhead and general inflation rates. We don't make a profit on any of these service costs - all charges are based on our best estimate of costs for the coming year.

The service charge covers your share of the cost of all the communal services delivered for your property and these are entirely dependent on the nature of the place where you live and the type of services provided. A few examples of what may be included are:

  • landscaping
  • cleaning
  • utilities - gas, electricity, water and telephone
  • staff time spent providing housing services

Annual charges are based on the usage taken from meter readings and allowing for inflation and renegotiated contract prices.

Electricity has recently been subject to a renegotiated contract with more favourable rates.

Gas charges had a temporary reduction during 2016/17 and now meet the current contracted price of the suppliers.

This will be an existing service previously not included in your service charge before, or a new service requested by your local housing team to improve your communal services, for example landscape improvements.

This will include at least one of the following:

  • lightning protection
  • electronic door servicing
  • electronic gate servicing
  • washing machine or dryer ventilation servicing 

This is to cover management and costs such as staff time, systems and offices in order to deliver the services provided.

Admin is calculated at 15% of your total service charge so the amount of this charge will therefore depend on the change in your total service charge. 

Rent is our main source of income and it helps pay for maintenance, responsive repairs and future planned maintenance.  Generating income from rent enables us to continue offering a range of housing, care and support and financial services.