Return your keys

You'll need to return all keys for your property.  These must be left in the key safe at your property.  If you don't currently have a key safe then our team will install one during your notice period.  If we are unable to install a key safe then we will advise of alternate arrangements for returning your keys.

Please email to confirm when you have returned your keys.

After your notice period has ended we'll continue charging you rent until we've got all the keys to the property.

Leave the property tidy

We'll make an appointment with you to visit before you move out. We'll also offer advice on how to leave the property clean, tidy and in a good condition. You should:

  • Remove all furniture, carpets and personal items from your shed and garage (unless otherwise agreed)
  • Leave all internal fittings such as doors, fires, light sockets and cooker points
  • Ensure that nobody is living in your home when you move out. If there is they will be evicted and you'll be charged for our legal costs.

Let us know if you're disabled or ill and may struggle cleaning your home before moving out.

We're a green organisation and encourage recycling of furniture wherever possible. Try contacting your local charity shop as they may take unwanted furniture. You can also ring the council refuse department and ask them to take away any rubbish or unwanted items. We'll charge you if you leave anything in the property or garden.

Tell your suppliers

Give notice to your gas, water and electricity providers. Make arrangements for final meter readings and payments. You should also:

  • Turn off all taps including the stop tap if possible
  • Inform the council tax office and the housing benefit office if you're claiming benefit.

Pay your rent

You will need to have paid all rent due for your tenancy. Failure to do so may affect any future housing applications.

Clearing the house if someone dies

Please tell us if you're responsible for clearing a property when a friend or relative dies. You'll need to let us know when you'll be returning the keys - rent continues to be payable until these are handed in.

Contact our customer service centre if you wish to pay any outstanding rent. Otherwise we'll claim this from the estate of the deceased.

If your friend or relative was getting housing benefit, this will end on the first Sunday after their death.

Contact us

If you need any more information about moving out of your property then please get in touch.