Collect your keys

We'll arrange a time and date for you to collect your keys. You will be contacted by your Lettings Manager who will explain your tenancy and answer any questions - including how to claim housing benefit.

Insure your possessions

We are not responsible for any loss or damage to your personal belongings - including damage to possessions caused by floods, fire and other unexpected incidents.

This is why it's important to insure the contents in your home. We can help with our home contents insurance.

Financial help

We know that moving home can be costly. We may be able to help with moving expenses or furnishings by providing a start-up loan. Find out more about our affordable loans.

Gas, electricity and phone lines

You'll find that the power to your new home has been cut-off for safety reasons. If you don't know your supplier contact:

  • Transco for gas on 0870 608 1524
  • Energi for electricity on 0800 195 0101.

Tip: make sure you've got the meter serial number written down when you call.

Once you have been connected, contact us to arrange for a contractor to visit and check everything is working well. We'll also give you advice on how to operate your heating appliances and issue a safety record.

You don't need to ask us if you want to put in a phone line - just go ahead and arrange it. You do need our permission to install a satellite dish.

Gas uncapping

If you are a new customer and require the gas uncapping please call us on 01772 666091. 

Lines are open Monday to Friday from 8am to 5pm (excluding bank holidays).


Your property should be in a good state of repair when you move in. We'll tell you if there's any outstanding repairs to be completed when you sign-up. If you find any problems, report a repair.


You'll need to ask for permission to keep a pet in your new home.

Tell people you've moved

  • Friends and family
  • Water supplier
  • Electricity and gas supplier
  • Council tax officer
  • Bank.