We only use Gas Safe registered contractors and fitters.

Our engineers work seven days a week. If you are not in when the engineer calls, we'll leave a card asking you to make another appointment.

Always ask to see their identity cards before letting them into your home.

Emergency repairs

All emergency repairs need to be reported by phone. Please call us immediately on 01772 667002. The line is open 24 hours a day, 365 days a year. 

Emergency repairs that should be reported immediately include:

  • Gas leaks
  • Uncontainable water leaks
  • Complete loss of heating and hot water
  • Electrical or fire risk
  • Property security

An emergency repair is any problem that could be a security risk or cause harm to you, another person or to your property.