The quickest way to report a repair is via your online account.

  • Please give as much detail as you can to help us to plan your repair.
  • You can report details, upload images and schedule appointments through our online form.
  • We aim to do repairs at a time that's convenient. We'll do our best to accommodate your preferred times.

In general, you're responsible for taking care of your home, which means doing things like internal decoration, gardening, simple DIY jobs and looking after any fittings or appliances you install. You are also responsible for any damage you cause.

Check our responsibility guide.

Rent and service charges

The amount you pay will depend on the type of tenancy and agreement that you have with us. If you are unsure, your tenancy or lease agreement will tell you what type of tenancy you have.

Social housing
Social housing rent charges are regulated by the government. In April 2020, the government policy allowed for charges to increase by a maximum of 2.7% (the September 2019 Consumer Price Index of 1.7% + 1%).

Affordable tenancy
Affordable tenancy rents are set at 80% of the local market rent when a new tenancy is issued. These rents are also regulated by the government and have increased by a maximum of 2.7% in April 2020. If there are any chargeable services provided they are included within the overall rent.

Specialised supported accommodation and temporary accommodation
There are exemptions to the government regulation for some tenancies such as specialised supported accommodation and temporary accommodation. For these, a very small number of customers will have seen an increase in their rent charge of up to 3.4% (the September 2019 Retail Price Index of 2.4% + 1%). Other exceptions include customers living in some student accommodation, registered nursing care, care homes and refuge units.

Market rent, mortgage rescue and shared ownership
The rent review applied to market rent, mortgage rescue and shared ownership properties will be determined by the relevant clause within your lease or tenancy agreement. This will say what increase can be applied to the charges.

Service charges are for services provided to you. They are affected by costs of employment, overheads and inflation rates. We do not make a profit on service charge costs.

Service charges may include landscaping, cleaning communal areas, utilities (gas, electricity, water and telephone) fire safety equipment, lift maintenance or communal window cleaning.

Are service charges paid for by Housing Benefit?
If you receive financial assistance with your rent, service charges can be eligible for housing benefit (HBE) or ineligible for housing benefit (HBI) and only those charges eligible will be taken into consideration when assessing any entitlement you may receive. If you receive housing benefit, the service charges will have been assessed in line with housing benefit regulations.

Are service charges paid for by Universal Credit?
If you are in receipt of Universal Credit (which includes a housing cost element) there may be some variances to what is and isn’t an eligible service charge. If there is a query with any of your service charges eligibility you should refer to your Local Authority or Department of Work & Pensions (DWP) in the first instance.

If you claim or are in the process of claiming Housing Benefit, it is important you contact your Housing Benefit Office as soon as possible to ensure your Housing Benefit payments reflect the new charges.

If you do not receive Housing Benefit, then you should check whether you are now entitled to it following the change to your charges.

If you claim Universal Credit (UC) and you have an online account, you will need to report this change within your assessment period. You can do this via your online account or via the Universal Credit helpline.

We are proactively monitoring the coronavirus outbreak, including the latest Government and NHS advice, and we can assure you that we are doing all that we can to help protect our customers and their homes during this period of uncertainty.

We encourage customers who may be struggling financially to visit our Guidance for customers with financial concerns page for more information on the support that is available.

We want to support you if you need help as a result of the charges. Please contact our customer service team on 01772 667002. Lines are open Monday to Friday from 8am to 8pm (excluding bank holidays).

Rent is our main source of income and helps to pay for maintenance, repairs, and housing management, as well as supporting us to continue investing in communities. Generating income from rent enables us to offer a range of housing, care and support.

Social housing rent charges are regulated by the government. Between 2016 and April 2020 rent charges were reduced each year by 1% in line with government policy. Your charges may have still changed in previous years due to changes in service charges.

The total rent you pay will depend on the type of property and tenancy that you have. We have different property and tenancy types and tenancy start dates within the same areas. This will result in differences in rent charges where the properties and tenancy types are not the same. Your rent will be compliant with the terms on which the property was let to you.

Annual charges are based on the usage taken from meter readings and allow for inflation and contract prices set by the utility companies.

This may be for an existing service not previously included in your service charge, or a new service requested by your local housing team to improve your communal services, for example landscape improvements.

For your safety we have reviewed the tests and checks of safety equipment located in our properties. At some of our properties this has resulted in an increase in the frequency of visual checks and operational tests of equipment, including water outlets, fire safety equipment, play areas and lifts.

This will include at least one of the following: lightning protection, door servicing, electronic gate servicing, washer or dryer ventilation servicing.

This is to cover management costs such as staff time, systems and offices in order to deliver the services provided. This is calculated at 15% of the total service charge.

This can include wear and tear/replacement or provision of communal carpets, furniture, grit boxes, washing machines or washing lines.

This is your landlord’s contribution towards the cost of your rent and service charges which was agreed for the financial year 2020/2021.

The following services are charged to home owners

  • Maintenance charges, including contributions to maintenance reserves, day to day repairs and annual/cyclical work
  • Insurance
  • In addition to the services, a management charge is applied which is based on the number and complexity of services being delivered.

Rent statements

You will no longer receive a paper copy of your statement through the post if you register for online services. You can download and print a copy of your statement using the print option on your computer.

Your recent payments are shown on the last page of the statement (paper statements) or at the top of the page (online statements).

Online, you'll find your current balance at the top of your statement. On paper statements you'll find it at the bottom row of the last page. DR indicates a debt; CR indicates a credit balance. Your balance should ideally be £0, because payments are due in advance. 

Amount due is the weekly or monthly rent or charge you pay for your property.

If this happens, it means there has been a problem with taking your direct debit payment. You will need to make a payment online or over the phone. 

Before you apply

We have lots of different homes to rent. Our affordable homes include flats, apartments, houses and bungalows. We also offer communal living if you’re over 55 and supported living if you need a little extra care to regain or keep your independence.

We provide affordable homes to rent across England and Scotland, in city centre locations, suburbs and established local communities and neighbourhoods.

You can search & apply for a home online.

If you can’t find the home you are looking for you can save a search to stay updated at all times - making it quicker and easier to rent a home with us.

We’ll send you an email alert when a new property becomes available within your search criteria.

If you are not currently in employment or in receipt of a pension, you can contact your local authority to apply for a home through their local housing options teams.

We work with a number of partners across the country who can help you find social rented housing. 

They can nominate you to Places for People or another social landlord in the area you wish to live. 

You will need to contact your Local Authority as they can give priority for homeless applicants.

Places for People can only work on a first come, first served basis and we only accept applications via our website from people who are in work.

All of our properties are let on a first come, first served basis via our website, subject to reference and affordability checks.

If you have medical needs, you are welcome to apply for a home but please be aware that we are unable to give priority based on housing or medical needs. If your needs mean that you require a home more urgently, we would advise that you contact your Local Authority as they can give priority for medical needs.

If you haven’t held a tenancy before then you can still apply for a property in the usual way, but we may seek a character reference in addition to verifying your identity. We will also go through an affordability check with you to ensure you are aware of and can afford the household bills you will face in your own tenancy.

No, Places for People does not ask for a bond or deposit. You will be asked to pay a minimum of two full weeks’ rent at sign up. The exact amount will be confirmed by the Lettings and Marketing Manager.

Some of our partners have different terms and may require a bond. This will always be stated in the individual property advert.

Some of our homes do have age restrictions, for example we offer homes for over 55s. This will always be made clear in the details, or you can filter your search to exclude these properties. If you apply for a property and do not meet the age criteria, your application won’t be successful.

A number of our homes to rent do allow pets to be kept. This will depend on the type of property you are applying for. You can check on the individual property listings for more details.

You can apply from abroad as long as you, and anyone over the age of 16 moving with you, are able to provide proof of Right to Rent in the UK. The property you apply for would also have to be your sole main residence.

You should be able to submit an application from abroad as all our applications are processed online. If your application is successful, you would need to come to the viewing in person as this needs to be carried out by the main applicant(s).

If you like the home and decide to proceed with your application, we would take a payment from you, ask you to sign the tenancy agreement and hand you the keys on the day of the viewing.

You can find out how to apply for a home on our website.

Places for People Homes Ltd is committed to protecting your privacy when you use our services.

Our Privacy Notice explains how we use information about you and how we protect your privacy.

We have a Data Protection Officer who makes sure we respect your rights and follow the law. If you have any concerns or questions about how we look after your personal information, please email the Data Protection Officer.

Finding a home

You can search & apply for a home online.

If you can’t find the home you are looking for you can save a search to stay updated at all times - making it quicker and easier to rent a home with us.

We’ll send you an email alert when a new property becomes available within your search criteria.

We do not currently have any properties which match your search criteria. You may want to try increasing the area you are searching in, or please keep checking back as we are adding new properties all the time.

You can also save your search and we’ll send you an email alert every time a new property becomes available within your search criteria.

If you create an account, our search tool will allow you to save your search.

On your search results page, click the red button in the top right hand corner which says ‘Save this search’. (You’ll need to sign in before you can do this).

Once saved, you’ll be given the option to ‘View or remove your saved searches’. This will take you to your search settings, where you can update your search criteria or delete previous saved searches.

Make sure you have checked the box which says ‘Email me when new matching properties become available’ and we’ll send you an email alert every time a new property becomes available within your search criteria.

We offer attractive, affordable homes to rent, including purpose-built accommodation for the over 55s. You enjoy the privacy of your own place within a ready-made community of people of a similar age. We offer a secure environment and 24-hour support in emergency situations should you need it.

You can choose to ‘Only show homes for the over 55s’ from our dropdown menu when you are searching for a property.

We look at individual applications and make decisions based on whether the home is affordable. Generally we would allow people to have an extra bedroom providing they are able to afford the property.

Some of our homes show as under offer. This means that someone has been offered the property but not signed the agreement as the lettings process is ongoing.

There is always a possibility that they may decide not to choose the home when they view it.

We post all of our available garages/car parking spaces on our website. You can search and apply in the same way you would look for a home. Simply select ‘Garage’ from the property type dropdown menu on the search page.

To apply for a garage or car parking space, you will need to create an account. Once you have logged in, go to the garage or car parking space you wish to apply for and select ‘apply for property’. This will take you directly to our online application form and the details will automatically be filled in for you at the top of the page.

We will be in touch to advise you if your application is successful.

Applying for a home

You can search & apply for a home online.

If you can’t find the home you are looking for you can save a search to stay updated at all times - making it quicker and easier to rent a home with us.

We’ll send you an email alert when a new property becomes available within your search criteria.

You must verify your identity by uploading your documents before you can submit your application. You will need to provide proof of ID, address and income.

We carry out affordability checks to ensure you would be able to afford the rent and associated household costs in your new home, this may include a credit check.

We may also carry out reference checks where required.

Due to the high volume of applicants, we aren’t able to show people around our homes before they apply.

We try to post photographs of the inside and outside of our homes to give you a good idea of what they are like. We also post the location of our homes so you are free to explore the local area before choosing to apply.

Due to the high volume of applications and available homes, we will only contact you if your application has been successful. Successful applicants will be contacted within 5 working days.

Due to the high volume of applications, it would not be practical for us to tell everyone what position they are on the waiting list.

We allocate properties on a first come, first served basis and successful applicants will be contacted within 5 working days. If you haven’t heard after this time, please look at some of our other homes to rent.

Due to the high volume of applications and available homes, we will only contact you if your application has been successful. We allocate properties on a first come, first served basis. Successful applicants will be contacted within 5 working days.

We will be currently considering the next applicant on the list. If you are to be considered for the property the central lettings team will contact you directly.

Our homes can be in high demand, especially in the London area and properties with 3 bedrooms or more.

We operate on a first-come, first-served basis for each individual property.

Your position on our shortlist is not affected by the length of time you have been registered with us.

Unsuccessful applications

Your application may not be successful because:

  • we had already received several verified applications
  • you did not provide all your verification documents
  • you did not meet the criteria

We are adding new properties to the website throughout the day. However our saved search notifications are sent once per day in the evening. If you are searching for a property in a high demand area we would advise you to regularly check the website rather than waiting for the notification.

Places for People offers monthly tenancies and we request four weeks’ notice if you are looking to move home.

Some of our partners have different terms, such as a six-month minimum rental period and fixed tenancy, but this will always be stated in the individual property advert.

Verifying my identity

You must verify your identity by uploading your documents before you can submit your application.

Please make sure you are trying to upload an image or pdf file only.

You can upload documents to your online application by:

  • taking a photograph directly from your smart phone (you will need to allow your browser to access your camera first)
  • uploading a photograph from your library or documents
  • uploading a PDF from your documents

Please make sure:

  • the size of each document does not exceed 4MB
  • the documents are PDF, JPEG or PNG files
  • do not upload more than 5 files at the same time
  • repeat the process until you have uploaded all your supporting documentation
  • please preview all documents before uploading them
  • documents must be clear and legible to the recipient

If you still aren’t able to upload them, please try one of the following:

  • sign out of your account and sign back in again
  • check your internet connection
  • access the website on a different web browser such as Google Chrome
  • upload one document at a time
  • upload smaller file sizes

If you still encounter technical difficulties, please do not hesitate to contact us.

Proof of address can be any form of written correspondence dated within the last 3 months with the applicant’s name and address on it.

We will accept one of the following as proof of address:

  • utility bill (dated within last 3 months)
  • council tax statement
  • housing benefit letter
  • current tenancy agreement

Please provide us with proof of your employment, such as a job offer or letter from your employer. If your application is successful, we will discuss this with you further.

Please provide your self-assessment form from the last business year or a copy of your audited accounts.

Online services

Creating an account is easy, and it only takes a few minutes. All you need is your email address and payment reference number.

Find out how to create an account

Your username and password are unique to you. Our website also uses industry-standard best security (SSL 128-bit encryption) to keep your details safe and protected. 

Please do not share your login or password details with anyone else as this will enable them to access your personal data. If you suspect that your online services account security has been breached please contact us on so that we can take steps to place a hold on your account.

Your can reset your password here and we'll email you a unique link so you can choose a new one.

Please contact the Customer Service Centre to let us know you have changed your email address and that the access to the Online Service account is removed.

Once this has been done you will be able to register for another Online Service account with your new email.

Please contact the Customer Service Centre to advise us if you want access to the Online Service account removing.

An account can be opened again at any time using your new email details should you wish to sign up again in the future.

Your payment reference number can be found on your rent statement.

Yes, you can download your statement and you will be able to print from your computer.

Home improvements

Yes, you must get written permission from us first before doing any work.

You can submit a request to make home improvements via your online account.

You may be entitled to compensation at the end of your tenancy. This depends on the type of home improvements plus some other criteria. We'll pay any compensation at the end of your tenancy - after taking any money you owe us first. 

If you need aids or adaptations to your home because you're elderly or have a long-term disability, we'll do everything we can to ensure this happens.