Help and support

The quickest way to report a repair is via your online account.

• Please give as much detail as you can to help us to plan your repair.
• You can report details, upload images and schedule appointments through our online form.
• We aim to do repairs at a time that's convenient. We'll do our best to accommodate your preferred times.

This will be an existing service previously not included in your service charge before, or a new service requested by your local housing team to improve your communal services, for example landscape improvements.

Your can reset your password here and we'll email you a unique link so you can choose a new one.

Yes, you must get written permission from us first before doing any work.

You can submit a request to make home improvements via your online account.

If you need aids or adaptations to your home because you're elderly or have a long-term disability, we'll do everything we can to ensure this happens.

Admin is calculated at 15% of your total service charge so the amount of this charge will therefore depend on the change in your total service charge. 

If you pay rent on a monthly basis then you will see your rent change from the 1 April.  If you are charged weekly then you will see your rent change on the first Monday in April.

Secure tenancies have a rent review every two years on the anniversary of their tenancy and they are not part of the annual April rent review process.