Answers our customers found useful 


The quickest way to report a repair is via your online account.

  • Please give as much detail as you can to help us to plan your repair.
  • You can report details, upload images and schedule appointments through our online form.
  • We aim to do repairs at a time that's convenient. We'll do our best to accommodate your preferred times.

Your can reset your password here and we'll email you a unique link so you can choose a new one.

Yes, you must get written permission from us first before doing any work.

You can submit a request to make home improvements via your online account.

If you need aids or adaptations to your home because you're elderly or have a long-term disability, we'll do everything we can to ensure this happens.

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Prefer to speak to someone?

If you can't find an answer to your problem, have an emergency or just need to speak to someone in our team then please give our friendly customer service team call.

You can contact us by telephone Monday to Friday from 8am to 8pm (excluding bank holidays).