Answers our customers found useful 


The quickest way to report a repair is via your online account.

  • Please give as much detail as you can to help us to plan your repair.
  • You can report details, upload images and schedule appointments through our online form.
  • We aim to do repairs at a time that's convenient. We'll do our best to accommodate your preferred times.

This will be an existing service previously not included in your service charge before, or a new service requested by your local housing team to improve your communal services, for example landscape improvements.

Your can reset your password here and we'll email you a unique link so you can choose a new one.

Yes, you must get written permission from us first before doing any work.

You can submit a request to make home improvements via your online account.

If you need aids or adaptations to your home because you're elderly or have a long-term disability, we'll do everything we can to ensure this happens.

Admin is calculated at 15% of your total service charge so the amount of this charge will therefore depend on the change in your total service charge. 

If you pay rent on a monthly basis then you will see your rent change from the 1 April.  If you are charged weekly then you will see your rent change on the first Monday in April.

Secure tenancies have a rent review every two years on the anniversary of their tenancy and they are not part of the annual April rent review process.

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Prefer to speak to someone?

If you can't find an answer to your problem, have an emergency or just need to speak to someone in our team then please give our friendly customer service team call.

You can contact us by telephone Monday to Friday from 8am to 8pm (excluding bank holidays).