The National Customer Group is an established group of customers from across Affordable Housing who help to support us in shaping and improving services whilst sharing best practice across the Affordable Housing Group.

  • Places Homes
  • Castle Rock Edinvar
  • Derwent Living
  • Living Plus
  • Cotman
  • Chorus Homes

The group represents the customer voice and will ensure that there is a two-way communication between Places for People Regulated Board and customers.

If you would like to get involved and become a member of our National Customer Group please take a look at the Role Profile in the downloads section and apply here.


Meet our National Customer Group Members


Marcia - Places Homes Representative

Marcia has had several years’ experience as a health worker and is able to build strong relationships with people. She enjoys her job and the role of working with people towards recovery and rehabilitation. Marcia also loves travelling around the UK and abroad as it has a good impact on her health and wellbeing.


Richard - Places Homes Representative

Richard has experience in setting up residents associations and is passionate about getting involved and improving services. Richard is a Jazz fan and has even started his own jazz society. His hobbies include cycling, cricket, music, ten-pin bowling, computers, house-plants and dogs.  


Stuart – Castle Rock Edinvar Representative

Stuart has been on the board of two housing associations, one in Orkney and the other in Glasgow. He would like to maintain his interest in housing and its strong links to health and wellbeing. Stuart has an interest in current affairs and politics.


Maria - Castle Rock Edinvar Representative

Maria has been a member on the Scrutiny Panel for many years and felt the National Customer Group is a natural progression from that. Maria’s main interests are how customers can use technology more to communicate with their housing team. 


Ruth - Castle Rock Edinvar Representative

Ruth was on the Board of Management and a Vice Chair with her previous housing association for several years. She was also a Vice Chair of a subsidiary belonging to same housing association company. Ruth has a passion for improving social housing for customers.


Russell - Derwent Living Representative

Russell has been an involved as a mediator for Derwent Living since 2014 and was on the Scrutiny Panel for about 4 years. His hobbies include watching football, visiting places of historical interest, reading, model making, playing guitar and listening to country music. In 2019 Russell was awarded the Tenant Champion Award at the 24 Housing Awards, in recognition of the voluntary work that he was involved in.


Maureen - Derwent Living Representative

Maureen’s work background was in Social Work with Children and Young People. She has worked in residential, child placement and education welfare environments. Maureen’s hobbies and interests include local history and the countryside. She is also an avid reader, enjoys gardening and enjoys spending time with her family.


Joanna - Living Plus Representative

Joanna wants to be involved in the National Customer Group because she wants to learn new things, meet new people and most importantly have a voice and make a difference. Joanna enjoys walking, reading, spending time with family, creative writing and meeting new people.


Joanne - Living Plus Representative

Joanne would like to participate in the National Customer Group as she wants to help the community and other services to create better places to live. Joanne likes writing poetry, cooking meals and gardening when she’s not busy spending time with family.


Donald - Living Plus Representative

Donald wants to be involved because he has gained skills and abilities throughout his working life which he can bring to the National Customer Group. These range from university, where he gained a Masters’ degree in History to a career in the Civil Service and running various businesses. Donald has an interest in creative writing and has just completed his first novel.


Kyle - Living Plus Representative

Kyle is always looking to help the community whether it be the elderly or the young adults. Kyle is a graphic designer and spends most of his time gaming, designing or on social media.


Margaret - Cotman Representative

Margaret has had a wealth of experience working with various associations wherever she has lived. When Margaret joined the Cotman's Residence Forum, she won a Best Neighbour Award in 2016. Margaret plays darts for the Social Club Ladies Team, also in a Tuesday Charity league for the St. Johns Ambulance, and every year plays for the Social Club in the Round Cromer Charity Darts Teams.


Geoffrey - Cotman Representative

When Geoffrey first moved into a Cotman property, he was on the Resident’s Committee and also helped people of his age to learn how to use computers. Geoffrey has worked in various jobs which includes being a Shop Steward, a Team Leader and also a Supervisor. He has also been a volunteer. Geoffrey likes to cook and enjoys travelling.


Anne - Cotman Representative

Anne is a Cotman ambassador, and a member of ‘too old to learn Never’ showing other elderly residents how to access the internet on a one to one basis. She was also a member of the steering group that met to set up the National Customer Group. Anne’s hobbies include reading, writing, doing online courses for education and socialising with family and friends.


Jane - Chorus Representative

Jane’s work background has always been customer focused, working mainly in the training and support environment and later as an Operations Director. Jane is an active member of Tpas and is passionate about making a difference within the Social Housing sector.


Janet - Chorus Representative

Since being a customer of Chorus, Janet has served as a board member for several years and has been a Scrutiny Panel member. She is also a member of an Independent Complaints Panel and is a fully qualified Trainer and Assessor. In her free time, Janet enjoys long country walks with her dog, reading and cooking.


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