To strengthen our customer governance and group approach to customer involvement, we are in the process of introducing a National Customer Group (NCG).

The NCG will include customers from:

  • Derwent Living
  • Cotman Housing Association
  • Chorus Homes
  • Castle Rock Edinvar
  • Places for People Homes
  • Living PlusĀ 

The NCG will have a strategic overview and influence on key issues, policies and strategic priorities affecting services to customers across the Affordable Housing Group as a whole.

The group will represent the customer voice, it will work with smaller more local customer involvement groups such as scrutiny teams and ensure there is a two way communication between Places for People Regulated Board and customers. The group will help shape and improve services whilst sharing best practice across the Affordable Housing Group.

We have set up a customer steering group to help set up the National Customer Group to succeed, we are currently working with a customer steering group to develop and shape how the National Customer Group looks in terms of:

  • Roles and responsibilities
  • Operational guidelines
  • Terms of reference
  • Person specification
  • Recruitment and selection
  • Diversity and inclusion
  • Training and developmentĀ 

The National Customer Group is work in progress

Express an interest in joining the group