We are passionate about putting people first and involving our customers at every opportunity. That's why we're creating more ways for you to get involved and tell us what you think about our services, policies and processes. There are so many different ways you can get involved with us.
By volunteering to become an involved customer, you will join others from across the country to represent customer views on issues like fire safety, involvement and complaints.
As an involved customer, you will:
We recommend joining a maximum of three groups.
Find out more about the groups you're interested in by clicking on the relevant buttons below.
National Customer Group
Our National Customer Group (NCG) will strengthen governance and make sure all our customers have an opportunity to be involved.Find out more
Local Customer Scrutiny Panels
Local Customer Scrutiny Panels are responsible for examining and scrutinising various services such as Customer Services, Neighbourhood Services and Maintenance.Find out more
The National Building Safety Group
Helping customers understand the part they play in keeping themselves and their neighbours safe will play a vital role for this Group.Find out more
The Policy, Process and Procedure Group
The Policy, Process and Procedure group will help review policies, processes and procedures.Find out more
Resident Associations are a great way to get involved and are a formal group of people who live in a neighbourhood and decide that they want to get together to discuss concerns that affect their local community.Find out more
Youth Voice Group
The Youth Voice Group is about making the voice of 16-30-year-olds heard and sharing your experiences to improve our services.Find out more
Independent Complaints Panel (ICP)
The ICP help to mediate an outcome between the landlord and complainant.Find out more
Local Customer Groups
You could influence the decisions made local to you. Opportunities to make a difference will vary from attending regular meetings to answering an email survey.Find out more