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We will acknowledge all enquiries within two working days.

Prioritising emergencies and services for the vulnerable

Update: Due to the continued impact of Coronavirus, we are prioritising emergencies and services for the vulnerable.

As a result it may take us longer than usual to answer customer enquiries and complaints.

We will continue to keep you updated when we can, however we may not be able to meet the timescales set out in our service standards. We apologise for any inconvenience caused.

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Make a complaint

If you feel there has been a service failure from Places Homes, you will need to complete a complaints form.

Find out more about making a complaint