If you then feel that there has been a service failure we have not been able to resolve, you can log a complaint which will be investigated.
Please fill out all the fields unless it is indicated that they are optional.
We will acknowledge that we have received your complaint within two working days.
What, when and how it affected you.
What you think we should do to put things right?
Choose 'Yes' if you are enquiring on behalf of an existing customer
This can be found in your online account and on your statements