Increase in call volumes

Update: We are experiencing an increase in telephone calls to the Customer Service Centre, so it may take longer than usual to speak to an advisor. To avoid waiting please submit an online enquiry.

To avoid delays with post please contact us another way first.

Get in touch

You can contact us by telephone on 01772 667002.

Lines are open Monday to Friday from 8am to 8pm (excluding bank holidays).

Please note. Calls to local numbers may be cheaper or included in your call package. Please check with your provider.

When you call, please have your property reference number, house number or postcode ready.

Emergency repairs and incidents

All emergency repairs need to be reported by phone. Please call us immediately on 01772 667002. The line is open 24 hours a day, 365 days a year. 

Emergency repairs that should be reported immediately include:

  • Gas leaks
  • Uncontainable water leaks
  • Complete loss of heating and hot water
  • Electrical or fire risk
  • Property security

An emergency repair is any problem that could be a security risk or cause harm to you, another person or to your property.

Hard of hearing?

Customers who are hard of hearing can text us on 07790 886 967

Translations

We can use the Big Word language service to translate if English is not your first language.