Get in touch

You can contact us by telephone on 01772 667002.

Lines are open Monday to Friday from 8am to 8pm (excluding bank holidays).

Please note. Calls to local numbers may be cheaper or included in your call package. Please check with your provider.

When you call, please have your property reference number, house number or postcode ready.

Emergency repairs and incidents

All emergency repairs need to be reported by phone. Please call us immediately on 01772 667002. The line is open 24 hours a day, 365 days a year. 

Emergency repairs that should be reported immediately include:

  • Gas leaks
  • Uncontainable water leaks
  • Complete loss of heating and hot water
  • Electrical or fire risk
  • Property security

An emergency repair is any problem that could be a security risk or cause harm to you, another person or to your property.

If your enquiry is less urgent, you can submit an enquiry via your online account and we will get back to you as soon as possible.

Hard of hearing?

Customers who are hard of hearing can text us on 07790 886 967


We can use the Big Word language service to translate if English is not your first language.