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Got a question?

Click below to live chat with one of our colleagues Monday to Friday 9am-5pm.

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Your online account is the simplest way to report a repair, view your rent account, make a payment or submit a general enquiry about your home.

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Coronavirus: We are experiencing an increase in telephone calls to the Customer Service Centre, so it may take longer than usual to speak to an advisor. To avoid waiting please submit an online enquiry.

Call us

If you can't find an answer to your problem, have an emergency or just need to speak to someone in our team then please give our friendly customer service team a call.


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Send us a message

If you are not already a customer you can use our online form to send us the following enquiries:

  • General enquiry
  • Give a compliment
  • Tell us how we can improve
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Make a complaint

We want you to be happy with the services you receive and we want to know when we get things right.

If we fail to deliver on our promises, you may want to make a complaint. Our complaints guide tells you how to do it.

How to make a complaint

Write to us

Our postal address is:

Places for People Group

PO Box 2070, 



Please note: To avoid delays with post please contact us another way first.