Customer information

This weekend 15th and 16th February, our Customer Service Centre is expecting a high number of customer calls from the impact of Storm Dennis.

If you have an emergency repair which is causing you a health or safety risk, please call us on 01772 667002 and we will try to answer your call as soon as possible.

If your query is regarding a non-emergency repair, or non-urgent fencing repairs which have been damaged by the storm, please log these via your online account and our Customer Service Centre will respond to you within 2 working days.

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Sign in to your account

Your online account is the simplest way to report a repair, view your rent account, make a payment or submit a general enquiry about your home.

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Call us

If you can't find an answer to your problem, have an emergency or just need to speak to someone in our team then please give our friendly customer service team a call.


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Send us a message

If you are not already a customer you can use our web form to send us the following enquiries:

  • General enquiry
  • Give a compliment
  • Tell us how we can improve
  • Make a complaint about a service
Submit an online enquiry

Make a complaint

We want you to be happy with the services you receive and we want to know when we get things right.

If we fail to deliver on our promises, you may want to make a complaint. Our complaints guide tells you how to do it.

Find out more about making a complaint

Write to us

Our postal address is

Places for People Group

PO Box 2070,