Latest publications

Customer Annual Report 2021

In this report, you can see how we have performed in delivering our services over the past year and how we have continued to listen to and support our customers.

Customer Annual Report 2020

The Customer Annual Report 2020 Edition features lots of useful information. See how we have performed over the past year and how we’re making a difference to our customers and communities.

Alarms Response Centre Report 2020 (PDF)

This report shows you our achievements during the previous year and our direction for the future.

Customer Annual Report 2019 (PDF)

Our Customer Annual Report features lots of useful information, interesting news stories and our centre spread with all the latest facts and figures.

Alarms Response Newsletter 2019 (PDF)

This newsletter is our way of showing you our achievements during the previous year and to give you the opportunity to help us further improve the services we offer.

Customer Annual Report 2018 (PDF)

View our Homes customer annual report to see how we've performed this year. See where we've met targets and find out how we can improve for your benefit.