We would like to let you know that the rent and service charges for your home are changing from April 2021. We understand this may have an impact on you and we’d like to give you all the information and support you might need.

From Monday 15th February 2021, all customers will receive a letter to explain the rent changes from April 2021. To help you be ready for these rent changes, we have included the answers to some of the questions that are asked most frequently by our customers. For more information on the rent review and to see the rent and service charges frequently asked questions, please visit our Rent and service charges page.  

Increases made to the rent and service charges are needed to help maintain and invest in everyone’s homes, and allows us to offer a wide range of housing services. We are aware that this affects monthly or weekly payments, and we will provide help and support if you have any financial difficulty.

Help and support available

If you are concerned you are unable to make these payments or have any questions, please call our customer service team on 01772 666246* to discuss the options available to you or if you want more information about financial advice and support. 

We are proactively monitoring the coronavirus outbreak, including the latest Government and NHS advice, and we can assure you that we are doing all that we can to help protect our customers and their homes during this period of uncertainty.

We encourage customers who may be struggling financially to visit our Guidance for customers with financial concerns page for more information on the support that is available. There is also additional wellbeing and money advice information on our Help and support page.


*Lines are open Monday to Friday 8am to 8pm (excluding bank holidays).


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