We're here for you if you need us over the festive period.

Customer Service Centre

From 8.00pm on Monday 24 December until 8.00am on Wednesday 2 January, our Customer Service Centre remains open 24 hours a day to report emergency repairs or incidents. This includes Christmas Day and New Year's Day. You can reach us on 01772 667002 or 0845 850 9571*.

*Calls to 0845 numbers will cost 5ppm plus your own phone company access charge (PFP do not apply any additional costs to your call). Calls to 01772 numbers may be cheaper or free of charge at certain times of day dependent on your own call package.

Emergency repairs that should be reported immediately include:

  • gas leaks
  • uncontainable water leaks
  • complete loss of heating and hot water
  • electrical or fire risk
  • property security

Report a repair

For anything which is not an emergency, you can continue to report repairs, make payments or view your rent account throughout the festive period using our online services.

Not yet registered?

Creating an account is easy, and it only takes a few minutes. All you need is your email address and payment reference number. 

Make a payment

Our Income Recovery Centre will close on Monday 24 December and it will reopen after the festive break at 9.00am on Wednesday 2 January.

You can still make a payment by:                             

  • Paying online
  • Using our automated phone payment system on 0845 372 1723* or 01772 667063

*Calls to 0845 numbers will cost 5pm plus your own phone company access charge (PFP do not apply any additional costs to your call). Calls to 01772 numbers may be cheaper or free of charge at certain times of day dependent on you own call package. 

If you're registered for online services you'll still be able to view your rent statement and make payments online during this period.

Repairs and gas teams

Our teams will be available for priority and emergency repairs over Christmas and New Year.

May we take this opportunity to wish all of our customers a Merry Christmas and a Happy New Year.

the easiest way to manage your home is online

Sign up for online services